Refund & Cancellation Policy

1. Service Cancellation

Customers may request cancellation of a service by contacting Kritika WebTech through the available contact details.

Cancellation eligibility depends on the stage of the project and whether work or third-party services have already been started.

2. Cancellation Before Work Begins

If a customer requests cancellation before any significant work has started, the payment may be eligible for a refund after deducting any applicable payment gateway or administrative charges.

Refund eligibility will be reviewed on a case-by-case basis.

3. Cancellation After Work Has Started

Once website development, design, content work, configuration, customization or other project activities have started, the amount already spent on completed work may not be refundable.

If a project is cancelled after work has started, Kritika WebTech may deduct the value of work already completed before determining any eligible refund.

4. Customized Services

Customized website development, coding, design, integrations and other services created specifically for a customer may not be eligible for a full refund once work has commenced.

The refund amount, if applicable, will depend on the work already completed and resources used for the project.

5. Domain, Hosting, Plugins & Third-Party Services

Payments made to third-party providers for domain names, hosting, premium plugins, themes, software licenses, APIs, payment gateways or other external services may be non-refundable according to the respective provider's policy.

Kritika WebTech cannot guarantee a refund for third-party services where the provider does not allow cancellation or refund.

6. Refund Processing

If a refund is approved, it will normally be processed through the original payment method wherever possible.

The time required for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

7. Duplicate Payments

If the same service is accidentally paid for more than once, the customer should contact us as soon as possible.

After verification of the duplicate transaction, the additional payment may be refunded after applicable transaction charges, if any.

8. Failed Transactions

If money has been deducted from the customer's account but the payment status is not successfully recorded, the customer should contact us with the transaction details.

We will verify the transaction with the relevant payment gateway before taking appropriate action.

9. Cancellation by Kritika WebTech

Kritika WebTech may cancel or discontinue a project in situations such as non-cooperation, non-payment, misuse of services, violation of our Terms & Conditions, or circumstances beyond our reasonable control.

Where applicable, any refund will be determined based on the work completed, payments received and third-party expenses incurred.

10. Situations Where Refund May Not Apply

A refund may not be available where:

• The requested work has already been substantially completed.
• Customized development or design work has already been delivered.
• Third-party services or licenses have already been purchased.
• The customer has provided incorrect or incomplete information causing delays.
• The customer stops responding after work has commenced.
• The customer violates the Terms & Conditions.

11. How to Request a Refund

To request a cancellation or refund, please contact Kritika WebTech with the following information:

• Customer name
• Registered email or contact number
• Order or payment details
• Reason for cancellation or refund request
• Any relevant transaction information

All refund requests will be reviewed before a final decision is made.

12. Policy Changes

Kritika WebTech reserves the right to update or modify this Refund & Cancellation Policy when necessary.

Any updated version will be published on this page with a revised "Last Updated" date.